Customer Privacy Policy
Please read with understanding before using the services we provide
Introduction
Dear valued customer, we appreciate your interest in data protection and would like to provide you with an easily understandable overview of our data protection process. We aim to provide you with an excellent and secure customer experience, which also means you can always trust us and that we always maintain transparency and honesty with you. Your trust in our products is the reason we can provide you with an excellent customer experience, and we thank you for this cooperation.
Who We Are
We are ZoolSpeed for Multi-Activities Co. Ltd, Commercial Registration Number: 84219, and you can always contact us at: Block9,kafouri,Khartoum,Sudan or via email: info@zoolsped.com
As data controllers, we determine how we process your personal data, for what purposes, and by what means the processing is carried out. Although we are legally required to provide you with all the following information, we primarily do so based on our belief that partnerships should always be built on honesty. As data controllers, we are responsible for ensuring that all our processing activities comply with legal requirements. If you have any questions about data protection at ZoolSpeed, you can contact our data protection team at any time by sending an email to info@zoolspeed.com. We promise to remain your point of contact if you have any questions about data protection.
Modification Rights
We reserve the right to update this privacy policy in accordance with legal provisions, and we will inform you of any significant changes, such as changes to the purpose of processing or new purposes. In such cases, we will not process your personal data without obtaining your consent to the modifications. Privacy is your right, and as a customer, you have the choice of what information you wish to share with us. Of course, we need some information to execute our contract, but this does not always require all the data you may make available to us.
Data Processing
We only use the required personal data to serve you, which is mandatory for us to deliver products and services to you. Without your consent to use your data, you will not be able to use our services. You can also exercise the following rights at any time: the right to review your privacy policy, the right to review and approve the personal data privacy policy before we process your personal data.
Right of Access
You have the right to be informed about the data we store and process related to you.
Right to Rectification
If you notice that the stored data is incorrect, you can correct your data directly in your profile.
Right to Erasure
You can request us at any time to delete the data related to you that we have stored, after which your account will be deactivated.
Right to Data Portability
You can request us to send the data related to you that we have stored in a machine-readable format to you. In this regard, we will make the data available to you in an electronic format.
Right to Lodge a Complaint
If you believe we have made a mistake regarding your personal data or your rights, you can lodge a complaint at any time by sending an email to: info@zoolspeed.com.
What Data We Process
Your personal data is processed only in accordance with strict legal requirements. We pay special attention to the fact that all principles of personal data processing must be considered. ZoolSpeed also places great emphasis on transparency. Therefore, we process your data only within the legal framework where the processing of this data can be reasonably expected. If we conclude in our assessment that the processing cannot be reasonably expected, we will only carry out the processing after obtaining your explicit consent. In the following description of our processing activities, we refer in each case to categories of personal data. The category includes many personal data that are typically processed together for the mentioned purposes. Personal data means information that can identify you or even make it possible to recognize you. Generally, we process the following categories of personal data for the following reasons.
| Data Type | Description |
|---|---|
| Contact Information | Name, mobile phone number, email address, and your ID number from any social media platform. If you contact us, we collect this data because we need to know who we are talking to and what we are talking about to assist you regarding the reason for your contact. This also applies when you leave comments on our social media pages. We do not merge this data with your profile data on our platform, but we can still identify you through your social media ID number. |
| Customer Location Data | Address, city, country, longitude, and latitude. We need this data to deliver your orders. We automatically generate longitude and latitude to process your delivery address in our other related systems and to display your address to our delivery captains or restaurant delivery workers. |
| Profile Data | Basic data: name, email address, mobile phone number, and delivery addresses. This data is your primary data, which we definitely need to provide our services. Without a mobile phone number, you cannot create a profile. Your name, email, and delivery addresses together represent the primary data. |
| Device Information and Access Data | Device ID, operating system, version, device location, access time, and configuration settings. Reason: Information related to internet connection (IP address): With each access, we store this information for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage and prevent any harm. |
| Order Information | Order history (date), selected stores, invoices, order ID, order ratings, payment method information, delivery address, successful orders, and canceled orders. Reason: Each time you place an order, this information is added to your profile. You can view recent order information in your profile at any time. The information should give you an overview of your interests and previous orders. We also use the same information to improve our services. Additionally, we will obscure this information upon your request for deletion. |
| Communication Data | If you wish to receive emails, SMS messages, or in-app pop-up advertisements from us, we need specific information to send you messages. Instead of addressing you as "Dear Customer," we find it better to address you by your name. We also use this form of personal information to communicate with you, for example, if a product cannot be delivered and we want to offer you an alternative. |
| Payment Information | Payment method, part of credit card information, stored credit card token, card expiration date, bank identifier (first six digits of the card), last four digits of the card, and card type. Reason: We need this information to track payments and link them to the orders you have placed. To make the ordering process more convenient for you, we offer to save your preferred payment method. This means you do not have to enter your payment details again the next time you place an order. Storing this data requires your prior consent. You can save your payment data and remove it in the future at any time from the customer wallet page. |
| Delivery Data | Name, delivery address, phone number, and order ID. Reason: According to the principle of minimizing required data, we only provide our drivers and stores with the data they need from you to prepare and deliver your order. |
Transferring Information to Drivers and Merchants
We use different drivers for delivery, who may be independent or third parties who provide us with drivers based on a data processing agreement. When we deliver our orders, in all these cases, we send your personal data to the drivers so they can deliver your order quickly.
Customer Relationship Management
Your Requests
Your satisfaction is our ultimate goal, so we are very keen to be ready for all your questions and answer them. To answer these questions and understand the problem in general, we store the content of the conversation in our customer relationship management system when you contact us. The content of the information we store depends on the information you provide us as part of our communications.
Call Center
Whenever there is a need to contact you, one of our call center agents may call you. We record and store the conversation with you. In some individual cases, the recordings are also used for quality improvement in customer service, i.e., for training (guidance) purposes for our employees. The content of the information we store depends on the information you provide us as part of our communications. Stored phone calls are deleted after 12 months at the latest or if the storage purpose is fulfilled, i.e., if quality verification is achieved before this period.
Fraud Prevention and Platform Protection
To protect our customers and our platform from potential attacks, we continuously monitor activities on our site for all visitors. For this purpose, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in a timely manner. To achieve this goal, many monitoring mechanisms work in parallel and prevent potential attackers from accessing our site at all. Automated decision-making can have legal effects on the concerned persons or affect them in a similar manner. If an automated decision results in a negative outcome for you and you do not agree with that decision, you can contact us at: info@zoolspeed.com. In this case, we will evaluate the circumstances of this incident individually. Mergers, acquisitions, or changes in ownership or closure. We would also like to inform you that in the event of a merger with another company or acquisition of the company, we will disclose the information to that company. Of course, we will require the company to comply with legal data protection regulations.
Vouchers, Coupons, and Discounts
We often offer vouchers to users of our platforms. The reasons may vary, and the purpose of these vouchers is to reward our loyal customers and encourage them to continue using our platforms. To verify voucher numbers, their value, frequency of use, and to prevent misuse of these vouchers, we collect various personal data.
Who We Work With and Where We Process Your Data
We never give your data to unauthorized third parties. However, as part of our work, we obtain services from specific service providers and grant them limited and strictly monitored access to some of our data. All data recipients must meet legal data protection requirements and provide appropriate evidence of their data protection level.
Service Providers
We use different data processors to process data daily. These processors process your personal data in accordance with the requirements of the "Communications and Postal Regulatory Authority" and our standards and have no claims of any kind regarding this data. We also regularly verify our data processors and only allow those who meet our standards. Some of our service providers are outside Sudan. Third Parties: We also work with external parties, in addition to data processors, and transfer your personal data to them, but they are bound by privacy instructions. These include, for example, our consultants, lawyers, or tax advisors who receive your data from us on a contractual basis and process your personal data for legal reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances, and this will never happen without obtaining your explicit consent. Prosecution Authorities and Legal Procedures: Unfortunately, a few of our customers and service providers may not act fairly and want to harm us. In these cases, we are not only obligated to hand over personal data due to legal obligations but it is also in our interest to prevent harm and enforce our claims and reject unjustified claims.
Personal Data Categories
Contact Information, Order Information, Device and Access Data, Payment Information, Voucher Information, Delivery Information, Location Data, Profile Data, Basic Data, Communication Data.
How Long We Need to Store Your Data
We will only delete your personal data if you wish and inform us, and we will also delete your account. Before that happens, you will receive a separate notice from us at the email address registered in your user account. Additionally, there are other legal retention periods that we must also observe. For example, tax data is retained for a period ranging from six to ten years or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request to delete your data, we may still need to store some data due to legal regulations. However, in this case, we will restrict the data from further processing. Furthermore, we will continue to store your data if we have the right to do so according to the rules of the Communications and Postal Regulatory Authority. This applies particularly if we need your personal data to file, exercise, or defend legal claims.
Cookie Policies
To make visiting our website/application attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files stored on your browser. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing the browser. Other cookies remain on your browser and allow us or our affiliate companies to recognize your browser on your next visit.
Persistent Cookies
You can set your browser settings to notify you when cookies are set and decide individually whether to accept them or exclude acceptance for certain cases or in general. Not accepting cookies may restrict the functions of our website/application. We classify the cookies we use into three categories: 1. Required 2. Functional 3. Personal
Below you will find more information about your choices as well as a detailed list of the cookies we use. Cookies are required for browsing our site and using the available features.
The proper functioning of our site (e.g., text input) is not guaranteed while browsing the pages on the site without using these cookies.
In addition, cookies collect information about how visitors use our website, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregate anonymous information that does not identify the visitor.
They also allow our site to remember your choices, such as language or region, to provide enhanced features. According to legal regulations, no action is required from you.
Functional cookies collect anonymous information that cannot track your movements on other websites. Additionally, they can be used to send targeted advertisements or measure the effectiveness of an advertising campaign. They can also be used to determine the most effective online marketing channels. By using these cookies, we also store your login data in your browser so that you can log in automatically the next time you visit our website. Since we want to provide you with a site designed for optimal use, functional cookies are usually activated when you visit our website. To enable these actions, we also use third-party cookies in this category. By analyzing your anonymous use, we can identify areas where we can improve our website. Personal cookies are used to run more targeted advertisements relevant to the user and aligned with their interests. These cookies help us load customized audience lists for marketing to our marketing partners.
Company Information
| COMPANY | ZoolSpeed for Multi-Activities Co. Ltd |
| Commercial Registration Number | 84219 |
| Company National Number | 66839 |
| Tax Identification Number | 300001013688 |
| Address | Block9,kafouri,Khartoum,Sudan |
| Technical Support | +249-921163000 |
| info@zoolspeed.com | |
| Application Name | ZoolSpeed |
| Developer name | AbduLltif Jafar |
| Developer account ID | 5288703223025895936 |
| Date of creation | Aug 19, 2020 |
| Last updated | Aug 01, 2025 |